“writing and reading decrease our sense of isolation. we are given a shot at dancing with, or at least clapping along with, the absurdity of life, instead of being squashed by it over and over again. it's like singing on a boat during a terrible storm at sea. you can't stop the raging storm, but singing can change the hearts and spirits of the people who are together on that ship.”
- anne lamott


Thursday, October 6, 2016

CX recommended reading

http://blogs.forrester.com/tony_costa/16-10-05-a_few_good_cx_related_book_recommendations_for_cx_day

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